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FAQ

Q.

What time does the stadium open for entry?

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A.

  Each venue is accessible 1 hour and 30 minutes before the game starts. Morning session usually starts at 10:00 and finishes at 14:30 and afternoon session starts at 16:00 and ends at around 20:00, however it may differ according to the characteristic of the game.

Q.

Can I bring my pet to the stadium?

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A.

  You cannot enter with your companion animals (dogs, cats and other pets) as it could pose influence over the performance of the athletes and cause discomfort to other visitors.

Q.

Is it possible to reissue the ticket if it is damaged?

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A.

   ☞ If a ticket cannot be scanned due to damage, you have to reissue the ticket at Ticket Box Office.

   ☞ In case of re-issuance, you must return the damaged ticket and receive reissued one. 1,000 KRW will be charged as a reissuance fee. Is it possible to reissue if tickets are damaged? 

Q.

What happens if I lose my ticket?

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A.

  Please note that tickets cannot be reissued when you lose your tickets.

(Reason for not being reissued : Tickets are like cash in nature. The lost tickets can be unfairly acquired by the third party and if that ticket is scanned at the ticket gate by the third party primarily, it will cause conflict with the original holder given that he had reissued the ticket.) 

Q.

Is it possible to re-enter if I come out after entering the stadium upon scanning the ticket?

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A.

  Re-entry is not possible with the same ticket. However, if the game is resumed after unexpected sudden events such as natural disasters, cancellation of the game, break time that lasts for more than one hour, game sessions that continues for more than 6 hours, if you have left the arena for above specified reasons, You can enter after receiving the re-entry seal and then showing the tickets with the re-entry stamp on them.

Q.

What is the goal for ticket sales from international spectators?

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A.

20% (approx. 69,000 pieces) of the total ticket sales goal (about 369,000) is targeted to be achieved from overseas sales.

Q.

Which agency is responsible for selling the tickets?

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A.

NHN Ticketlink, registered as sponsor for the Championships organizing committee, will be responsible for developing ticket sales program and sales agency.

Q.

What is the user settings ?

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A.

  • Supported operating systems: Windows 7 or higher (32 bit, 64 bit)
  • Supported browsers: IE 9.0~11, Edge, Firefox, Safari, Chrome, Opera
  • Resolution: Best viewed in 1200×1024
  • *We recommend upgrading to IE 11.0 or Chrome for a more secure and improved performance.

网站用户设置指南

  • 支持系统配置 : Windows7以上 (32bit,64bit)
  • 支持浏览器 : IE 9.0~11,Edge,Firefox,Safari,Chrome,Opera
  • 分辨率 : 1200×1024以上最佳
  • *对于安全保护较弱的IE9~10版本用户,建议升级至安全保护较强的IE11.0版本,或者使用谷歌浏览器。

ホームページ利用者のブラウザ環境設定案内

  • サポート対象OS : Windows 7以上 (32bit, 64bit)
  • サポート対象ブラウザ : IE 9.0~11, Edge, Firefox, Safari, Chrome, Opera
  • 解像度 : 1200×1024 以上に最適化
  • *セキュリティが脆弱なInternet Explorer 9~10バージョンを使用されている利用者の方には、より安定的で向上された機能をもつInternet Explorer 11.0バージョンにアップグレードを行うかChromeブラウザーの利用することをおすすめします。



 

Q.

How much would be required for a family of 4 to visit the event?

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A.

 It may be a little burdensome for a family of 4 members to attend the swimming competitions, but considering the fact that FINA World Championships is a big sports event that can be enjoyed only once in life time in Korea, it is worth participating.

 

As your avid participation and interest would encourage our athletes to garner good records we ask for your support.

 

※ Purchase of 4-family members’ ticket and other expenses (Comparison of domestic events)


  - Gwangju World Championships (departure from Seoul) via KTX

 

Type

Transportation

F & B

Accommodations

Tickets (avg.)

Total

Price

1 night

376,000

240,000

150,000

100,000

866,000

1 day

376,000

120,000

-

100,000

596,000

Calculation

1 night

47,000×4 people×round trip

15,000×4 people ×4 times

150,000×1 night

General 30,000×2people

Youth(discount)20,000×2 people

 

1 day

47,000×4 people×round trip

15,000×4 people×2 times

-

General 30,000×2 people

Youth(discount)20,000×2 people

 

 

- 2012 Yeosu Expo (based on Seoul departure) via KTX

 

Type

Transportation

F & B

Accommodations

Tickets (avg.)

Total

Price

1 night

376,000

240,000

150,000

106,000

872,000

1 day

376,000

120,000

-

106,000

602,000

Calculation

1 night

47,000×4 people×round trip

15,000×4 people ×4 times

150,000×1 night

Adult 33,000×2 people

Children 20,000×2 people

 

1 day

47,000×4 people×round trip

15,000×4 people×2 times

-

Adult 33,000×2 people

Children 20,000×2 people

 

 

- 2011 The World Athletics Championships in Daegu (based on Seoul departure) via KTX

 

Type

Transportation

F & B

Accommodations

Tickets (avg.)

Total

Price

1 night

352,000

240,000

150,000

112,000

854,000

1 day

352,000

120,000

-

112,000

584,000

Calculation

1 night

44,000×4 people×round trip

15,000×4 people ×4 times

150,000×1 night

28,000×4 people

 

1 day

44,000×4 people×round trip

15,000×4 people×2 times

-

28,000×4 people

 

 

- Pyeongchang Olympic (based on Seoul departure) -

 

Type

Transportation

F & B

Accommodations

Tickets (avg.)

Total

Price

1 night

200,000

240,000

150,000

420,000

1,010,000

1 day

200,000

120,000

-

420,000

740,000

Calculation

1 night

25,000×4 people×round trip

15,000×4 people ×4 times

150,000×1 night

General140,000×2people

Youth(Discount)70,000×2 people

 

1 day

25,000×4 people×round trip

15,000×4 people×2 times

-

General140,000×2people

Youth(discount) 70,000×2 people

 

 

 

Q.

Can I resell the ticket to another person?

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A.

   Tickets purchased by individuals can be transferred to family members, relatives or others free of charge. However, when reselling tickets to others, it shall be done individually, and resale tickets must be sold at face value. If you sell beyond face value, you will be subject to legal penalties as it will be considered as illegal ticket trade.

Q.

Can tickets be transferred to others?

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A.

   Tickets can be transferred by the original purchaser to third parties (family members, relatives). However, tickets purchased with legal discounts cannot be transferred to others. If the buyer transfers a ticket (purchased with legal discount benefit) to another person, the receiver must pay the difference at the ticketing booth located at the event site for re-issuance of the ticket before entry. (Excluding group and early bird discounts.)

Q.

Why is the ticket price for opening ceremony higher than the regular competitions?

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A.

   As the opening ceremony will be held at the world-class level where the entire historical, natural and cultural competitive edge of the hosting nation and city are assembled to be shared by not only hosting nationals but also all the people around the globe. We have set the price for each grade differently as we expect that S grade tickets would mainly sold by FINA family, sponsor owner, directors of related organization and partner company owners. A grade tickets are expected to be sold to key employees of organizations and companies and B grade is expected to be sold to general audience.

    - Comparing the ticket price to that of recently held Incheon Asian Games Opening Ceremony as well as to the tickets for the 2018 PyeongChang Winter Olympic Games, it is priced at a very low level.

Q.

How are popular sporting events selected?

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A.

   The popular games will be selected upon market research in Korea inquiring respondents’ intention to visit and considering traditionally popular games in Korea and swimming domain. It is selected based on the schedule of the events, accessibility of the venue, and viewing convenience. (Swimming, diving, Artistic swimming, etc.)